99xo4 Privacy Policy
We are committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, and how we keep it safe on the 99xo4 platform.
1. Introduction
99xo4 ("we", "us", "our") operates the online gaming platform accessible at 99xo4.org (the "Platform"). This Privacy Policy describes how 99xo4 collects, processes, stores, and protects the personal data of individuals who register accounts, visit the Platform, or otherwise interact with our services. We take our data protection obligations seriously and have designed this policy to be clear, specific, and useful — not a document that buries critical information in legal language designed to obscure rather than inform.
By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must not use the Platform. This policy should be read alongside our Terms and Conditions, which govern the overall use of 99xo4 services.
This Privacy Policy applies to all personal data collected through the 99xo4 website, mobile browser sessions, customer support interactions, and any other channel through which you communicate with us. It does not apply to third-party websites or services that may be referenced on the Platform — those are governed by their own privacy policies.
2. What Data We Collect
Identity Data
Name, date of birth, gender, and government ID details collected at registration and during KYC verification
Contact Data
Mobile number and email address used to create and manage your 99xo4 account
Financial Data
bKash, Nagad and Rocket wallet numbers, transaction amounts, and deposit and withdrawal history
Gaming Activity
Betting history, game session data, win and loss records, and bonus usage on the Platform
Technical Data
IP address, browser type, device model, operating system, and session timestamps
KYC Documents
Copies of National ID, passport or other identity documents submitted during account verification
3. How We Use Your Information
99xo4 collects and processes personal data only for specific, lawful purposes. We do not process your data beyond what is necessary for the purposes described below, and we do not sell personal data to third parties. The purposes for which we use your information are:
- Account creation, identity verification, and ongoing KYC compliance to meet responsible gaming obligations and prevent underage access to the Platform.
- Processing deposits, withdrawals, and transaction records via bKash, Nagad, Rocket and other supported payment channels, and maintaining accurate financial records.
- Delivering and improving Platform services, including personalising your gaming experience based on your activity history and preferences.
- Sending service communications such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming reminders.
- Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities, including through automated transaction monitoring systems.
- Complying with applicable legal obligations, including responding to lawful requests from regulatory and law enforcement authorities.
Where 99xo4 wishes to send you promotional communications about bonuses, cricket season offers, or new game releases, we will do so only where you have not opted out of marketing communications. You may update your marketing preferences at any time through Account Settings.
4. Legal Basis for Processing
Contractual Necessity
The majority of processing we carry out — account creation, payment processing, game delivery, and customer support — is necessary to fulfil the contract between you and 99xo4. Without processing this data, we cannot provide the services you have registered for.
Legal Obligation
Certain processing — including KYC verification, age verification, anti-money laundering checks, and compliance record-keeping — is required by applicable law. 99xo4 must perform this processing regardless of consent.
Legitimate Interests
Fraud prevention, security monitoring, and Platform improvement activities are carried out on the basis of our legitimate interests in operating a safe and reliable gaming platform. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
Consent
For optional processing — such as sending promotional offers and personalised bonus communications — we rely on your consent. You may withdraw your consent to marketing communications at any time through Account Settings without affecting the lawfulness of processing carried out before withdrawal.
5. Sharing Your Information
99xo4 does not sell personal data to third parties. We share data only in the following limited circumstances, and only to the extent strictly necessary for the purpose described:
- Payment service providers — bKash, Nagad, Rocket, Upay, and card networks — receive only the transaction data necessary to process your deposits and withdrawals. They do not receive your gaming history or bonus data.
- Game software providers — such as Evolution Gaming, Pragmatic Play and Spribe — receive session data required to deliver live dealer and slot game services. These providers operate under data processing agreements with 99xo4.
- Regulatory and law enforcement authorities — where required by applicable law, court order, or legitimate regulatory request. In such cases, 99xo4 will disclose only the minimum data required.
- Fraud prevention and security services — anonymised or pseudonymised data may be shared with third-party fraud screening services to protect the integrity of the Platform and its users.
All third parties with whom 99xo4 shares personal data are required to maintain appropriate technical and organisational security measures, process data only for the stated purpose, and comply with applicable data protection law. 99xo4 remains responsible for ensuring these standards are met.
6. Payment Data and Mobile Wallets
When you make a deposit or withdrawal using bKash, Nagad or Rocket, 99xo4 records the mobile wallet number, transaction reference, amount, and timestamp. This data is stored securely and used solely for transaction reconciliation, fraud detection, and compliance purposes. 99xo4 does not store your bKash PIN, Nagad PIN, or Rocket PIN — these credentials are entered directly into the respective wallet provider's interface and are never transmitted to or accessible by 99xo4.
All payment transaction data transmitted between your device and the 99xo4 Platform is protected by SSL encryption. Transaction records are retained for a minimum period as required by applicable financial record-keeping regulations. Where a transaction is disputed, 99xo4 may share transaction records with the relevant payment provider to assist in resolution.
7. Cookies and Tracking Technologies
99xo4 uses cookies and similar tracking technologies to provide and improve the Platform's functionality, maintain your session state while you are logged in, and gather aggregate analytics data about Platform usage patterns. Cookies are small text files stored on your device by your browser when you visit the Platform.
We use two categories of cookies on the Platform. You may control non-essential cookies through your browser settings, though disabling certain cookies may affect Platform functionality. Essential cookies — those required for login sessions, security tokens, and Platform authentication — cannot be disabled without preventing you from using the Platform.
Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your logged-in session, store your security authentication tokens, and preserve your account preferences. They cannot be turned off. No personal data collected through essential cookies is shared with third parties for marketing purposes.
Analytics Cookies
These optional cookies collect anonymised information about how visitors use the Platform — which pages are viewed most often, how long sessions last, and what types of games attract the most traffic. This data is aggregated and cannot be used to identify you individually. It helps 99xo4 understand which features to improve and which cricket and slot content is most relevant to Bangladesh players.
8. Data Retention
99xo4 retains personal data for as long as it is necessary for the purpose for which it was collected, subject to any longer retention period required by applicable law. Account data — including identity information, KYC documents, and transaction history — is retained for the duration of your account's active life and for a minimum period following account closure, as required by applicable financial and anti-money laundering regulations.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual. Gaming activity data retained beyond the active account period is held in aggregate anonymised form only. If you request deletion of your account, 99xo4 will remove personally identifiable information within a reasonable timeframe, except where retention is required by law or legitimate interests such as unresolved disputes.
9. Your Rights Over Your Data
As a 99xo4 account holder, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact our support team through the Platform's live chat.
Right to Access
You may request a copy of the personal data 99xo4 holds about you. We will provide this within a reasonable timeframe following identity verification.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you may request that we correct or update it. Some data — such as your registered mobile number — can be updated directly through Account Settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations — we cannot erase data we are legally required to hold.
Right to Object
You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop sending promotional communications immediately. Where you object to other legitimate-interest processing, we will assess whether our interests override your rights.
Right to Portability
Where processing is based on your consent or contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
10. Security Measures
99xo4 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data at rest, access controls restricting internal data access to personnel with a legitimate operational need, and regular security reviews of our systems and third-party integrations.
Whilst 99xo4 takes all reasonable precautions to safeguard your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 99xo4 will notify affected users as soon as reasonably practicable. You can help protect your own account by using a strong, unique password, never sharing your login credentials, and contacting us immediately if you suspect unauthorised access.
11. Children and Minors
The 99xo4 Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through misrepresentation of age at registration or any other means — we will immediately close the account, delete all associated personal data, and reverse any transactions associated with that account where technically possible. If you believe a minor has registered on the Platform, please contact our support team immediately so that we can investigate and take appropriate action.
12. Changes to This Privacy Policy
99xo4 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where the changes are significant, provide a more prominent notice to registered users through the Platform or via their registered mobile number.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how 99xo4 protects your personal information. Past versions of this Privacy Policy are available on request from our support team.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 99xo4 handles your personal information, please contact our support team through the live chat feature available on the Platform. Our team is available 24 hours a day, 7 days a week. All privacy-related requests will be acknowledged within 48 hours and resolved within a reasonable timeframe.
You may also reach us by email at the address shown in the footer of this page. Please do not include your full payment details or account password in any written communication — our team will never ask for these credentials.
Your Privacy Matters to Us
Have questions about your data or want to explore the 99xo4 platform? Visit our FAQ for quick answers, or log in to your account and chat with our support team directly.